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Frequently Asked Questions

Rent and Utilities

Q. Who is eligible for Rent and Utility Assistance?
A. Application are restricted to Wyandotte County residents. Prioritization will be made for:

  • Households who have suffered a substantial loss of income resulting from COVID-19, including job loss, reduction in compensated hours of work, or other loss of income related to COVID-19, and do not have financial resources to cover their rent or utility cost may be eligible to receive assistance.
  • Households with income levels below 50% of the Area Median Income.
  • Households at risk of homelessness

Q. What supporting documentation will I need to provide when submitting the application for Emergency Assistance?
A. The following supporting documentation is required to be submitted electronically after the screening process:

  • Valid Picture ID
  • Social Security Card (or Birth Certificate) for you and every member of the household
  • Proof of Current Income (e.g. award letter, child support, recent pay stub, Social Security benefits, etc.)
  • If economic hardship is due to Covid-19, Proof of Income pre-Covid-19 (e.g. award letter, child support, recent pay stub, Social Security benefits, etc.)
  • Copy of your current lease/rental agreement and/or Copy of your current utility bill

Q. What if I don't have access to a scanner or fax machine in order to submit the required documents?
A. Documents can be submitted by sending an email of a scanned copy or picture of documents to case management staff after the screening interview. Arrangements can be made for special accommodations

Q. Am I guaranteed assistance once I apply?
A. No. Complete applications are reviewed weekly. Only fully completed applications that provide all required documentation will receive financial commitments. Applicants who receive a notice of incomplete application with instructions on missing information must successfully provide all necessary information to move their application forward. Incomplete applications shall be on hold until all information is received. Applicants who fail to provide all required information or are found ineligible based on the program’s requirements will not receive assistance. Applications that could be considered eligible may not receive assistance if funding is no longer available based on demand.

Q. If I was determined to be ineligible for assistance, can I apply again?
A. Yes. You can create a subsequent application request for assistance which will restart the process for you. A change in circumstance or documentation may result in a change in your eligibility. If a previous application was determined ineligible due to misrepresentation of eligibility, you would not be eligible to reapply.

Q. How much assistance can an applicant be provided?
A. Each applicant's need is taken into consideration during the screening process. There are caps on assistance, but case management staff will work with applicants to determine a housing stabilization plan.

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